FAQ

We have a talented group of writers and designers that can help make your resume sound and look its best. We offer resume design services as well as resume writing services.

After completing the checkout process, you’ll be directed to a page where you’ll upload the information for your resume and provide any special instructions. Resume writing services are sold separately from our designs services.

  1.  Resume Designs Sold Separately
  2. Choose the appropriate service, our Professional or Executive Level, based on your level of experience, resume length, and career needs. If the wrong level service is ordered, we will notify you via email or phone call.
  3.  After checkout, you’ll be prompted to upload your current resume. We can ONLY accept a Word or Pages file. NO PDFs please.
  4. Within the notes section of the order confirmation page, please provide some general information about your content goals and career ambitions.
  5. We will personally read over your submitted material so that we can pair you with the best suited writer possible. This may take a little time, but you should hear from your writing professional within 1 business day of making your purchase.
  6. Your resume writer will reach out to you via email either with a written questionnaire or to schedule your phone interview. ( All international customers will receive a written questionnaire )
  7. You will receive your 1st draft within 7 business days after we receive your completed questionnaire, or within 7 business days from the phone interview. Once the 1st draft has been delivered, we will require your clear and objective feedback. After this collaboration with your writer, they will then provide your next draft within an additional 1 to 2 business days.With the Cover Letter and Professional Level service, you shall receive 1 rough draft before your final. If you have chosen the Executive Level option, you will have the opportunity for a 1st and 2nd draft before delivery of your final document. With our C-Level service, you have the option to receive 3 rough drafts before your final.
  8. Your final product will be an excellently written and well formatted resume via Word or Pages document.
  1. Resume Writing Sold Separately
  2. You choose the design you like based on the style, not our sample content.
  3. Choose any options like adding additional pages, a custom color palette, or expedited service, and then add these choices to your cart.
  4. You will be prompted to upload the current version of your resume (Word or Pages file only) after checkout and provide us with any special instructions.
  5. Your assigned Loft Resumes graphic designer will use the exact content from your resume and rebuild the resume design of your choice, taking into account any specific requests you made (eg. highlight your “skills” section, list “education” last, etc. . .)
  6. Then we’ll send you a PDF of your new resume for you to review as well as your complimentary and editable cover letter file that will coordinate with your resume design.
  7. Send us any changes via email and we’ll make them for you and then send you new PDF files. Your purchase includes up to two rounds of revisions, if they are needed. If at any time in the future, you’d like to update your resume, you can purchase a Revision Pack for just $6. This is limited to the original design you chose. If you change your mind during your order, you can switch to a different design for $40.

Our resume writing services are Rs 15000 for the Professional Level and Rs 25000 for the Executive Level.

Please check our services and products pages for updated price.

If you’d like to make changes to the text of your resume at any time after you’ve approved the design, you can purchase additional revisions for Rs 1000 (2 business day turnaround) or for Rs 2000 (1 business day turnaround.)

Keep in mind that these additional revisions only include changes to the text on your resume. If you’d like to use a different design, you’ll need to shop for another resume.

No. The designs in our portfolio are just starting points. Your unique resume will be based on the design that you choose, but we will customize it to work with your content.

Since everyone’s content and preferences are different your resume won’t look exactly like the design you choose.

Please note this is just a 1st draft of the CV and from this level, we communicate with you to improve the CV content. Feel free to let us know your thoughts and we will carefully listen and follow.

We strongly recommend email – written communication to maintain the quality assurance and track the workflow.

You get two initial revisions with the purchase of your resume. While the revision process is structured, you’ll have the opportunity to let us know of any changes you’d like to see.

If you’d rather switch designs, you can make a change to a different option for Rs 4000

We’ll email you a draft-version of your resume. You can reply to that email with any changes that you’d like to make. All changes must be within the framework of the design that you chose.

We’ll email your resume back with your changes within 3 business days. If at that time you notice any additional edits, you can send those to us by email.

We’ll make the necessary alterations and email the final version of your resume to you within 2 additional business days.

We’ll email you a high-resolution PDF of your resume suitable for printing, emailing, or uploading. We’ll also send an editable, coordinating cover letter in Microsoft Word with an additional charge.

Our resume layouts are created in Adobe InDesign and therefore can only be modified in that same program. Microsoft Word and Apple Pages files are not possible because InDesign does not provide an option to export into those programs.

We have tried to keep the cost of future updates and revisions low at Rs 1000 for a new edition of your resume. However, if you are experienced with InDesign and would like the source files in addition to the design service, please contact us for pricing.

Please note that once InDesign files have been purchased, we are no longer able to assist with resume updates through our Revision Pack service due to the potential immense difference between our final files and your final files.

Also MS Word doc files also can be provide by request. But once you have made changes on the file, we dont take it back to edit. We start edit the file from our copy only.

We sure do! Depending on your level of experience, we require different levels of service to be purchased: Professional Level, Executive Level, C-Level, or CV Writing.

We also provide resume writing from scratch with prices starting at Rs 15000. All content services include a phone interview or email questionnaire, to begin the editing process.

Your writer will ask you about your goals and any concerns with your current resume and offer professional editing for typographical errors, clarity of wording, and content consistency.

Your writer will correct errors and will re-word items that could be confusing to a hiring manager. In addition, your writer will provide suggestions for improving your content and/or to present yourself in the best possible light.

You will be prompted to upload your resume, along with any special instructions for our design team, on a screen that loads after you complete your purchase. If you have any trouble uploading your resume then you can email it directly as an attachment to [email protected] Please kindly mention your Full Name and Order Number in the email subject line.

Our standard design delivery time is 7-8 business-days for your first draft. You can expedite your first draft to 3 business-days for an additional Rs 5000 or 1 business-day for an additional Rs 10000.

Should they be used, each complimentary revision rounds will take an additional 1-2 business days to complete. Our designers do not work weekends or passed 5pm, so please plan accordingly.

Assuming you are quick to respond to your designer, resume designs take an average of 3-7 business days to finalize. Standard delivery time for resume writing is 7 business days for your first draft, or this can be expedited to 4 business days for Rs 5000.

Please allow 1-2 more business days before delivery of your next draft/final file.

No. It’s our job to adjust the resume design to accommodate your unique content and place it in the most appropriate location.

If you’re not pleased with the initial design we send you, you can always adjust it during the two revisions that are included with your resume. If you have any special instructions, it’s best to let us know.

You’ll have the opportunity to do so at the end of the checkout process.

We’ll email you a Microsoft Word document (can also be opened in Pages for Mac) that matches the design of your resume.

The complimentary Cover Letter files will coordinate with your design but if you prefer to have a personalized Cover Letter with your personal contact information built into the design, you can purchase our Custom Cover Letters.

With either file, you can easily insert and update your cover letter material.

Absolutely! If the content you provide contains different section names, then we’ll use those instead.

You’ll need to upload the content for your resume (any common word processing format such as Microsoft word, Pages for Mac, or a Rich Text File).

If you’ve chosen a theme with a photo, you’ll need to upload your photo (recommended minimum size of 1800 pixels x 1200 pixels in jpg, eps, or tiff). If you’ve purchased the custom color option, you’ll need to provide direction as to what color(s) you would like us to use.

You are responsible for any typographical errors. We’ll do our best to correct any glaring mistakes but ultimately typos are your responsibility. We suggest that you carefully proofread your resume and have someone else proofread it for you as well.

We hand pick talented designers around the country and commission them to create custom work.

We do not provide refunds once services have been rendered. By purchasing through ProDesignCV, you are agreeing to adhere to our terms of service.

Non-redeemed purchases are refundable for up to 90 days. After 90 days, non-redeemed purchases are no longer eligible for a refund but are transferable. If you wish to change résumé designs once the first draft has been completed, then a Rs 4000 service fee will be required.

This fee allows us to restart the entire design process. Our customers are our upmost priority. Please don’t hesitate to contact us if you have any questions or concerns about our products, services or policies.

We write CVs/ Resume for jobseekers in USA, Canada, UK, Europe, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Egypt, South Africa, Bangladesh, Sri Lanka, Singapore, Malaysia and Australia.

Resume Writing service and other associated services are started once we receive your order, that is you have to make the payment before we initiate our services. This is for a very simple reason.

Our services are Global in nature and we receive hundreds of calls everyday from professionals who enquire about our services. Understandably we cannot initiate our writing services for everyone on the basis of enquiry only.

When you pay for your services you actually show your intent backed by your trust in us. Since we provide our services irrespective of location, we have to ensure that the client has given the order before we initiate the writing process.

Once you place the order online, Resume Builder immediately emails you the payment receipt and your order number is generated online and emailed to you. Also, we email you the service delivery timelines of the services that has been chosen by you.

As a responsible company we are duty-bound to serve you to your satisfaction. Every order comes with a service guarantee. Resume Builder assures the clients about the services that are offered by us globally.

You get unlimited edits when you have ordered your resume writing with us till the moment you have approved the resume. Although in majority of the cases our approval rating in the very first iteration is more than 90%, however in some cases we may take more than one iterations to complete the process.

This happens for a variety of reasons, sometimes after looking at the final draft you may want to have some new ideas or would like to add new content depending on the output.

We happily and willingly accept that as well. While at other times you would want to have some more suggestions which, again, we accept gladly and re-work.

Once you approve the resume you get the option for 2 minor edits within 10 days of accepting the final draft. You will never feel us wanting in our efforts.

Simply said, unlimited edits before we start working. After the 1st draft, you can send us the changes in one single email with clearly mentions where to make the changes. Then after approved the final draft, 2 minor changes within 10 days.

Not that we would love to meet you in person, but we only work over email and telephone. We will work with you remotely to achieve the result you want, via phone or email.

CONFIDENTIALITY, SECURITY, GUARANTEES

We offer card payment options for your order at prodesigncv: Credit Cards (including American Express), Debit Cards.

Your Credit/Debit card details are not stored with us. Our trusted payment gateway(s) use SSL encryption technology to protect and safeguard your card information.

There are absolutely no hidden charges when you make a purchase with us. The prices listed for all plans and packages are final and inclusive of all taxes. The prices you see on our Plans & Packages pages are exactly what you pay for them.

We accept all VISA, MasterCard and American Express, both Sri Lankan and International. Customers will need to type in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow.

Your Credit/Debit card details are not stored with us and remain confidential and private. Our trusted payment gateways use SSL encryption technology to protect your card information.

In that case, you can choose your payment method as “Offline” at the time of resume submission. Upon checkout, you will be given details related to the methods available and the address where you need to send your payment.

The method available for offline payments is Direct Bank Deposit at Sampath Bank.

Apart from these two methods we dont have any other payment option. We do not accept any Cash in Hand payments.

Your Credit/Debit card details are not stored with us and remain confidential and private. Our trusted payment gateways use SSL encryption technology to protect your card information.

PAYMENTS

Your personal, contact, and credit card information are all safe with us. Our policy is not to disclose any of your information to third party.

Our writers work hard to get your desired resume as per your requirements only. And small revisions are also possible within one month of delivery . We think one perfect resume for right job profile should get call.

We are working on number of CVs these days. We are sorry, we couldn’t receive any new orders till January 2019. We apologize for the inconvenience.